/* ==========================================================================
   Support Portal Styles
   Portal layout, tickets, badges, forms, timeline, states
   ========================================================================== */

/* Layout & Header */
.support-portal { padding: 100px 0 100px; min-height: 60vh; }
.support-header { text-align: center; margin-bottom: 48px; }
.support-header h1 { font-size: 2.25rem; font-weight: 700; margin-bottom: 8px; }
.support-subtitle { color: var(--text-secondary); font-size: 1.1rem; }

.support-back-link {
    display: inline-block;
    color: var(--text-secondary);
    text-decoration: none;
    margin-bottom: 24px;
    font-size: 0.95rem;
    transition: color 0.2s;
}
.support-back-link:hover { color: var(--accent-primary); }

/* Loading & Spinner */
.support-loading { text-align: center; padding: 80px 0; color: var(--text-muted); }
.support-spinner {
    width: 36px; height: 36px;
    border: 3px solid var(--border);
    border-top-color: var(--accent-primary);
    border-radius: 50%;
    margin: 0 auto 16px;
    animation: support-spin 0.8s linear infinite;
}
@keyframes support-spin { to { transform: rotate(360deg); } }

/* Auth Card (unauthenticated, expired, error) */
.support-auth-card {
    max-width: 480px; margin: 0 auto; text-align: center;
    background: var(--bg-card); border: 1px solid var(--border);
    border-radius: 16px; padding: 48px 32px;
}
.support-auth-icon { font-size: 3rem; margin-bottom: 16px; }
.support-auth-card h2 { font-size: 1.5rem; font-weight: 600; margin-bottom: 12px; }
.support-auth-card p { color: var(--text-secondary); margin-bottom: 16px; line-height: 1.6; }
.support-auth-note { font-size: 0.85rem; color: var(--text-muted); }
.support-code-block {
    background: var(--bg-primary); border: 1px solid var(--border);
    border-radius: 8px; padding: 16px; margin: 20px 0;
}
.support-code-block code { font-family: var(--font-mono); font-size: 0.95rem; color: var(--accent-secondary); }

/* Toolbar */
.support-toolbar {
    display: flex; justify-content: space-between; align-items: center;
    margin-bottom: 32px; flex-wrap: wrap; gap: 16px;
}
.support-user-info { display: flex; align-items: center; gap: 12px; }
.support-user-email { color: var(--text-primary); font-weight: 500; }
.support-user-tier {
    display: inline-block; padding: 2px 10px; border-radius: 12px;
    font-size: 0.75rem; font-weight: 600; text-transform: uppercase;
    background: rgba(99, 102, 241, 0.15); color: var(--accent-secondary);
}
.support-actions { display: flex; gap: 12px; }

/* Badges */
.support-badge {
    display: inline-block; padding: 3px 10px; border-radius: 12px;
    font-size: 0.75rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.03em;
}

/* Status badges */
.support-badge-status-open { background: rgba(99, 102, 241, 0.15); color: var(--accent-secondary); }
.support-badge-status-in-progress { background: rgba(245, 158, 11, 0.15); color: var(--warning); }
.support-badge-status-resolved { background: rgba(16, 185, 129, 0.15); color: var(--success); }
.support-badge-status-closed { background: rgba(122, 122, 138, 0.15); color: var(--text-muted); }

/* Type badges */
.support-badge-type-bug { background: rgba(239, 68, 68, 0.12); color: var(--error); }
.support-badge-type-feature_request { background: rgba(99, 102, 241, 0.12); color: var(--accent-secondary); }
.support-badge-type-billing { background: rgba(245, 158, 11, 0.12); color: var(--warning); }
.support-badge-type-setup_help { background: rgba(16, 185, 129, 0.12); color: var(--success); }
.support-badge-type-general { background: rgba(122, 122, 138, 0.12); color: var(--text-secondary); }

/* Ticket List Cards */
.support-ticket-list { display: flex; flex-direction: column; gap: 12px; }
.support-ticket-card {
    display: block; background: var(--bg-card); border: 1px solid var(--border);
    border-radius: 12px; padding: 20px 24px; text-decoration: none;
    transition: transform 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease;
}
.support-ticket-card:hover {
    transform: translateY(-2px); border-color: var(--accent-primary);
    box-shadow: 0 8px 24px rgba(99, 102, 241, 0.1);
}
.support-ticket-meta { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.support-ticket-id { color: var(--text-muted); font-size: 0.85rem; font-family: var(--font-mono); }
.support-ticket-title { color: var(--text-primary); font-size: 1.05rem; font-weight: 500; margin-bottom: 10px; line-height: 1.4; }
.support-ticket-footer { display: flex; align-items: center; gap: 12px; }
.support-ticket-date { color: var(--text-muted); font-size: 0.8rem; }

/* Empty & Error States */
.support-empty { text-align: center; padding: 60px 20px; }
.support-empty-icon { font-size: 3rem; margin-bottom: 16px; }
.support-empty h3 { font-size: 1.25rem; margin-bottom: 8px; }
.support-empty p { color: var(--text-secondary); margin-bottom: 24px; }
.support-error-text { color: var(--error); text-align: center; padding: 24px; }

/* Ticket Detail */
.support-ticket-detail-header { margin-bottom: 32px; }
.support-ticket-detail-meta { display: flex; align-items: center; gap: 10px; margin-bottom: 12px; }
.support-ticket-detail-title { font-size: 1.75rem; font-weight: 700; margin-bottom: 8px; line-height: 1.3; }
.support-ticket-detail-body {
    background: var(--bg-card); border: 1px solid var(--border); border-radius: 12px;
    padding: 24px; margin-bottom: 40px; color: var(--text-secondary);
    line-height: 1.7; white-space: pre-wrap;
}

/* Activity Timeline */
.support-activity { margin-bottom: 40px; }
.support-activity-heading {
    font-size: 1.25rem; font-weight: 600; margin-bottom: 20px;
    padding-bottom: 12px; border-bottom: 1px solid var(--border);
}
.support-activity-list { display: flex; flex-direction: column; gap: 16px; }
.support-activity-empty { text-align: center; padding: 24px; color: var(--text-muted); }

.support-comment { border-radius: 12px; padding: 16px 20px; border: 1px solid var(--border); }
.support-comment-support { background: var(--bg-card); border-left: 3px solid var(--accent-primary); }
.support-comment-customer { background: var(--bg-secondary); border-left: 3px solid var(--success); }
.support-comment-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; }
.support-comment-author { font-weight: 600; font-size: 0.85rem; }
.support-comment-support .support-comment-author { color: var(--accent-secondary); }
.support-comment-customer .support-comment-author { color: var(--success); }
.support-comment-date { color: var(--text-muted); font-size: 0.8rem; }
.support-comment-body { color: var(--text-secondary); line-height: 1.6; white-space: pre-wrap; }

/* Forms */
.support-form { max-width: 640px; }
.support-form-group { margin-bottom: 24px; }
.support-form-label { display: block; font-weight: 500; margin-bottom: 8px; font-size: 0.95rem; }
.support-form-optional { color: var(--text-muted); font-weight: 400; font-size: 0.85rem; }

.support-form-input,
.support-form-select,
.support-form-textarea {
    width: 100%; padding: 12px 16px; background: var(--bg-primary);
    border: 1px solid var(--border); border-radius: 8px;
    color: var(--text-primary); font-family: var(--font-sans); font-size: 0.95rem;
    transition: border-color 0.2s;
}

.support-form-input:focus,
.support-form-select:focus,
.support-form-textarea:focus {
    outline: none; border-color: var(--accent-primary);
    box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.15);
}

.support-form-select {
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%237a7a8a' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat; background-position: right 14px center;
    padding-right: 40px; cursor: pointer;
}

.support-form-textarea { resize: vertical; min-height: 100px; }
.support-form-error { display: none; color: var(--error); font-size: 0.85rem; margin-top: 6px; }
.support-form-actions { display: flex; gap: 12px; align-items: center; }
.support-form-feedback {
    margin-top: 16px; padding: 12px 16px; border-radius: 8px;
    background: rgba(239, 68, 68, 0.1); color: var(--error); font-size: 0.9rem;
}
.support-submit-btn:disabled { opacity: 0.6; cursor: not-allowed; transform: none !important; }

/* Comment form */
.support-comment-form-wrap { border-top: 1px solid var(--border); padding-top: 24px; }
.support-comment-form-heading { font-size: 1.1rem; font-weight: 600; margin-bottom: 16px; }

/* Responsive */
@media (max-width: 768px) {
    .support-portal { padding: 80px 0 60px; }
    .support-header h1 { font-size: 1.75rem; }
    .support-toolbar { flex-direction: column; align-items: flex-start; }
    .support-ticket-card { padding: 16px; }
    .support-ticket-detail-title { font-size: 1.35rem; }
    .support-auth-card { padding: 32px 20px; }
    .support-form-actions { flex-direction: column; }
    .support-form-actions .btn { width: 100%; }
    .support-comment-header { flex-direction: column; align-items: flex-start; gap: 4px; }
}